The hotel offers amenities for your comfortable stay and unforgettable experiences
Spectacular Views
“Staying on the 14th floor was a dream! The balcony offered breathtaking views of the city and river, perfect for unwinding both during the day and night.” view full review
Comfortable Sleeping
“The bed in my room was incredibly comfortable and the blankets were warm, making for the best night's sleep I've had in a long time.” view full review
Convenient Kitchenette
“The inclusion of a microwave and toaster in the room was a wonderful touch, making it easy to prepare light meals and snacks during my stay.” view full review
Optimized Space
“The separate sink from the toilet and shower was a fantastic feature, allowing both me and my companion to use the bathroom facilities simultaneously.” view full review
General
Non-smoking rooms
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Lift
Currency exchange
Smoke detectors
Fire extinguishers
Key card access
Guest Parking
Electric kettle
Dryer
Cookware/ Kitchen utensils
Services
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Spa & Leisure
Indoor swimming pool
Sun terrace
Leisure/ TV room
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Washing machine
Free toiletries
Self-catering
Electric kettle
Dryer
Cookware/ Kitchen utensils
Media
Flat-screen TV
CD player
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
1 William Street,
Melbourne,
Australia,
3000,
Victoria
Map view
street view
1 William Street,
Melbourne,
Australia,
3000,
Victoria
City landmarks
Stadium
Melbourne Cricket Ground
2.1
km
Gallery
National Gallery of Victoria
1.2
km
Botanical Garden
Royal Botanic Gardens Victoria
2.2
km
Market
South Melbourne Market
1.4
km
Parking area
Docklands Stadium
1.2
km
Square
Federation Square
1.2
km
Gallery
Arts Centre Melbourne
1.2
km
Birdwood Ave
Shrine of Remembrance
2.0
km
Museum
Old Melbourne Gaol
1.8
km
Flinders Street Federation Square
Acmi
1.2
km
Church
St Paul's Cathedral
1.2
km
Library
State Library Victoria
1.8
km
Event hall
Melbourne Convention and Exhibition Centre
1.9
km
Museum
Melbourne Museum
2.1
km
Hosier Lane
Hosier Lane
1.2
km
Carlton Gardens 11 Nicholson Street
Royal Exhibition Building
2.9
km
Little Bourke Street
Chinatown
1.8
km
Park
Carlton Gardens
1.8
km
River
Yarra River
1.2
km
Park
Fitzroy Gardens
2.3
km
Museum
Old Treasury Building
1.8
km
Mall
Southbank
1.2
km
Museum
Victoria Police Museum
1.2
km
Nearby
Casino
Crown Melbourne
90 m
7 Riverside Qy Southbank
Eureka Skydeck
90 m
Aquarium
SEA LIFE Melbourne Aquarium
90 m
btwn Spring & Elizabeth Sts
Collins Street
90 m
Mall
Block Arcade
90 m
Museum
Immigration Museum
90 m
497-503 Collins Street
Melbourne 360 the Melbourne Observation Deck at Rialto
90 m
Restaurants
Williams Bar & Cafe
70 m
1 William St Clarion Suites Gateway
Shiraaz
210 m
22 William St
The Grain Store
290 m
Ground Floor 517 Flinders Lane
The Trust
140 m
405-411 Flinders Lane
The Meat & Wine Co
540 m
3 Freshwater Pl Queensbridge Square
Alluvial
210 m
495 Collins St Address Address: InterContinental Melbourne The Rialto
Merchant
230 m
495 Collins St
Highlander Bar
220 m
11a Highlander Lane
Tiamo 2
210 m
305 Lygon St Carlton
Warung Agus
210 m
305 Victoria St
Reviews and Ratings
Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Friendly staff
Great location
Smaller room
No bathtub
8.2/10
Great
Rooms
8.3
Location
9.0
Service
8.7
Dining
7.5
Guest reviews
8.2/10
based on 15 reviews
4.5/5
based on 1270 reviews
8.8
8.8/10 based on 5356 reviews
#32 of 168 hotels in Melbourne based on Tripadvisor
Syd
United Kingdom,
May
2024
8.2/10
I had a wonderful stay at the hotel. The rooms were clean and spacious, equipped with a modern en-suite bathroom and even a washing machine. The view overlooking the Yarra to the casino was spectacular, allowing us to enjoy the nightly fire show. The hotel's location provided easy access to Melbourne's iconic sites along the Yarra and Southbank.
Rooms
9.0
The rooms were clean, spacious, and well-equipped, offering a great view of the Yarra and Southbank.
Service
9.0
The staff were incredibly friendly and welcoming, going above and beyond to ensure our comfort. They even upgraded us to a luxury room when ours wasn't ready on time.
Location
9.0
The hotel's location was central to everything we wanted to explore, with great restaurants nearby and easy access to trams. It was the perfect base for our Melbourne adventures.
Dining
6.0
While the dining options were a bit basic and service slow, the Colombian coffee was a nice touch. The overall dining experience was average.
Facilities
8.0
The hotel offered essential facilities for a comfortable stay, although the dining experience could be improved. The location and service truly stood out during our visit.
Frank
United States,
May
2024
8.8/10
I absolutely loved my stay at this hotel! The room overlooked the Yarra River across to Crown Casino and was not only clean and tidy but also spacious, perfect for a family like mine. The staff were warm, friendly, and eager to please, making our experience unforgettable. The location was spot on, close to shopping areas and just near the station for easy access. The dining options were fantastic with plenty of delicious selections available. Overall, a great value for money experience with only minor noise insulation issues to consider.
Rooms
9.0
The room was so clean and tidy, contained everything we required, and was spacious, perfect for a family.
Service
9.0
The staff were super friendly and helpful which made our stay very enjoyable.
Location
9.0
The location was amazing, able to walk everywhere and close to popular attractions like the Crown Casino and Southbank.
Dining
8.0
The dining experience was also great with a lot of delicious selections available.
Facilities
9.0
The hotel facilities were excellent, offering everything we needed for a comfortable stay.
Diane
United States,
March
2024
8.8/10
My stay at the hotel was fantastic! The rooms were spacious and clean, and the location was ideal for both the Convention Centre and CBD shopping and dining. The staff was wonderful, friendly, and helpful, making my experience even better. However, I would have preferred the hotel to be closer to Bourke St Mall, but the overall experience was excellent.
Rooms
8.0
I stayed in a room that was not only comfortable but also looked out towards the neighbouring office building, providing both privacy and a bright atmosphere.
Service
9.0
The service at the hotel was top-notch. The staff was polite, professional, and always on point, ensuring a pleasant stay.
Location
9.0
The location of the hotel was excellent, within walking distance of many attractions in the CBD and perfect for business travelers. Although not as close to Bourke St Mall as I would have liked, it was more than compensated by the central location.
Dining
9.0
The dining experience at the hotel was fantastic. I especially enjoyed the breakfast, which was very good. The variety of salads was a nice touch, and I am definitely planning to return by the end of the year for another culinary delight.
Facilities
9.0
The hotel offered a great range of facilities, from kitchen amenities to dry cleaning and housekeeping services, making my stay even more convenient and enjoyable.
Al
United States,
February
2024
8.6/10
The hotel has space for those who want to stay longer with the balcony, lounge, and large bedroom. Although the room was a bit smaller than expected and didn't have a bath, which was challenging with an 8-month-old, the clean, well-maintained, and tastefully decorated room offered great comfort.
Rooms
8.0
I enjoyed the comfortable and tastefully decorated room.
Service
9.0
I experienced excellent service from the staff who went the extra mile in welcoming us.
Location
9.0
The location is brilliant, close to Crown and the city with easy access to all attractions.
Dining
9.0
The dining experience was excellent with a great selection at $24 per person for a buffet.
Facilities
8.0
The hotel offers handy facilities such as dry cleaning, housekeeping, and welcome drink.
Friendly staff
Smaller room
Peter
United Kingdom,
December
2023
8.0/10
I had a fantastic stay at the hotel. The rooms were spacious, quiet, and comfortable with a spectacular view overlooking the Yarra river towards Southbank and the Crown complex. The location was perfect, within walking distance to many attractions, and the service was pleasant and helpful. However, there were a few issues with the location and dining options that affected my overall experience.
Rooms
9.0
The rooms were spacious, comfortable, and had a fantastic view of the Yarra river and Southbank. They were well-equipped with cutlery, plates, and cups.
Service
8.0
The service was pleasant and the staff were helpful, even going the extra mile to check if everything in the room was okay. The view from the room was awesome, adding to the overall experience.
Location
7.0
The hotel's location was great, offering easy access to Southbank, the Crown complex, and several attractions within a short walk. However, there were issues related to parking entry and accusations of identity fraud that caused inconvenience.
Dining
8.0
The dining experience was good with a variety of options including strawberries, noodles, cereals, coffee, and pastries. The staff was friendly, enhancing the overall atmosphere.
Facilities
8.0
The hotel had good facilities, including a nice pool for relaxing and cool off. It offered a satisfying experience during my stay.
Gerard
United Kingdom,
November
2023
9.0/10
I had a delightful stay at the hotel with its fantastic location near the Yarra River and Southbank. The rooms were spacious and well-serviced, providing a great living area and kitchen. The staff were incredibly accommodating and always eager to assist. However, dining options were a bit plain. The convenience of the location and the friendly service made up for it.
Rooms
9.0
The rooms were spacious, overlooking the Yarra River towards Southbank, and were fully serviced every second day. They offered a good size living area, full kitchen, and a separate bedroom.
Service
9.0
The staff were polite, accommodating, and always eager to be of assistance. They made the stay very pleasant.
Location
10.0
The location was perfect for me, within walking distance to shops, Southbank, and other attractions. It was truly amazing to be able to walk everywhere.
Dining
8.0
The dining experience was great with friendly staff and a good selection available, although it could be more interesting in terms of variety.
Facilities
9.0
The facilities were well-maintained, and the overall atmosphere was pleasant and comfortable.
Pat
United Kingdom,
November
2023
8.8/10
The hotel exceeded my expectations with its nice and great staff, super clean and tidy rooms, fantastic spaciousness, and having all the amenities we needed. However, the dining experience was just alright; nothing too exciting. The service was top-notch, with extremely warm and helpful staff members.
Rooms
9.0
The rooms were fantastic, beyond what I was expecting.
Service
9.0
The service was great, very warm and attentive.
Location
10.0
The location was perfect for quick access to major attractions, shopping, and dining options.
Dining
7.0
The dining experience was filling and arrived right on time.
Facilities
9.0
The facilities were top-notch, providing everything we needed for a comfortable stay.
Great staff
Average dining
Derek
United Kingdom,
October
2023
8.8/10
My stay at the hotel was truly delightful. The rooms were spacious and comfortable, exceeding my expectations. The service was exceptional, with staff being incredibly pleasant and helpful. The location was fantastic, making it easy to access all the key areas in the city. The dining experience was superb, with a variety of delicious options available. Overall, a fantastic experience with great value for money.
Rooms
8.0
The rooms were spacious and comfortable, away from any noise issues, and had a decent desk for work.
Service
9.0
The staff were wonderful and extremely helpful, making my stay even more enjoyable.
Location
9.0
The hotel's location was excellent, within walking distance of everything in the CBD and with easy access to cafes and main stations.
Dining
9.0
The dining options were superb; I particularly enjoyed the eggs royale and buttermilk pancakes.
Facilities
9.0
The facilities provided were top-notch, enhancing my overall experience at the hotel.
Friendly staff
Dusty smell
Mary
United Kingdom,
September
2023
8.6/10
I had a great stay at the hotel. The room was immaculately clean and offered a stunning view of the Yarra river and the casino, allowing us to enjoy the amazing fire show right from our bed. The only downside was the noisy air conditioning unit that made it a bit challenging to sleep. The service was exceptional, especially when we needed to change our dates and had a concern with parking our larger car. The location was perfect for exploring on foot, but the train passing by was a bit disruptive. The dining experience was delightful overall, though breakfast could have been warmer. The facilities were top-notch, enhancing our overall experience.
Rooms
9.0
The room was great for watching over the river and the flames at Crown. It was spacious with fantastic views.
Service
10.0
The staff couldn't have been more accommodating, from changing dates to helping with parking.
Location
8.0
The hotel's location was very convenient, within walking distance to many attractions, but the nearby train was a slight disturbance.
Dining
7.0
The dining experience was satisfying, although I hoped for a more modern touch.
Facilities
9.0
The hotel offered excellent facilities that enhanced our stay.
Harry
United States,
August
2023
7.8/10
My stay at the hotel was overall great. The rooms offered an amazing view, although they were a bit noisy due to the rumble of trains during the night and morning. The spacious living room, kitchen, and washer dryer made it excellent value for money. The room was clean, and there were plenty of tea and coffee provided along with all utensils and a cooker.
Rooms
8.0
The rooms were clean, spacious, and well-equipped, offering an excellent value for money despite being a bit noisy due to the rumble of trains.
Service
9.0
The staff were all very friendly and eager to assist. From check-in to housekeeping, everyone was polite and attentive.
Location
9.0
The hotel's location was excellent, being conveniently situated halfway between Flinders Street and Southern Cross stations. It was also close to Southbank and the casino complex, making it easy to explore Melbourne.
Dining
6.0
The dining experience in the area was good, with various options nearby. However, the breakfast provided by the hotel was extremely basic and not worth the additional cost.
Facilities
7.0
The facilities were satisfactory, with traditional Marche products available. However, improvements could be made to enhance the dining experience.
Randy
United States,
July
2023
8.0/10
My stay at the hotel was a mix of great and not-so-great experiences. The rooms were impeccably clean and furnished in a modern style, offering a lovely view over the Yarra to the casino where we could watch the fire show at night. However, the noise from the lifts made it very noisy throughout the night.
Rooms
8.0
The rooms were really nice, clean, and had a great view overlooking the Yarra to the casino.
Service
7.0
The staff were a bit unhelpful at first when we needed assistance unloading our baggage, especially with our daughter, but eventually they were very friendly and attentive, especially in the bar and breakfast areas. They even accommodated our date change gracefully.
Location
9.0
The location was perfect as it was a short walk to the Melbourne Convention and Exhibition Centre, and everything was easily accessible either by foot or public transport. However, the view was limited to office blocks.
Dining
8.0
The dining was good, offering a variety of choices and good value for money, although it was not as interesting as previous experiences.
Facilities
8.0
The facilities were good overall, with a comfortable bed, good shower pressure, and a well-equipped kitchen setup in the suites. However, it would have been nice if there were more dining options available.
John
United Kingdom,
July
2023
9.0/10
I had such a wonderful stay at this hotel! The rooms were spacious, clean, and the beds were incredibly comfortable. The service was top-notch with friendly staff always ready to assist. The location was perfect, right in the heart of Melbourne CBD with easy access to attractions. The dining experience was delicious, offering a good variety of options. Overall, a great value for a memorable stay.
Rooms
9.0
I was impressed by the well-presented and cozy interconnecting rooms with lovely decor. The beds were exceptionally comfortable.
Service
9.0
The staff were amazing, especially in the bar and breakfast areas. They were always friendly and very helpful, addressing any issues promptly.
Location
10.0
The hotel's location was excellent, offering a peaceful stay near the river and tram stops, providing everything needed for a relaxing getaway in Melbourne CBD.
Dining
8.0
The dining experience was delightful with a great variety at the buffet for a reasonable price per person. The view added to the overall dining charm.
Facilities
9.0
The facilities were great, and the staff made sure everything was in top condition. I particularly enjoyed the amenities provided and the general ambiance of the hotel.
comfortable beds
limited dining options
Jeremy
United Kingdom,
May
2023
7.8/10
The hotel offers a beautiful room that was comfortable, modern, and tidy. However, it was disappointing to have the air conditioning not working on a hot night. The location is excellent, being halfway between two major train stations and close to key attractions. The service was exceptional with friendly and professional staff. On the downside, the dining experience was extremely basic and not worth the extra cost.
Rooms
8.0
The room was beautiful, comfortable, modern, and tidy. However, the aircon not working on a hot night was a downside.
Service
9.0
The staff was always friendly, professional, and accommodating.
Location
9.0
The hotel's location is excellent, being conveniently situated halfway between major train stations and close to key attractions.
Dining
5.0
The dining experience was extremely basic and not worth the additional money paid.
Facilities
The hotel offers dry cleaning, housekeeping, laundry services, welcome drink, tours/ticket assistance.
Great location
Basic dining
Robert
United States,
May
2023
7.4/10
The hotel had a great location by the river but the rooms were drab and noisy. Although smaller than expected without a bath, the room had a proper desk for work. The service was welcoming, helpful and warm. The central location was excellent for sightseeing and dining out. The dining options were good with a variety to choose from. Facilities were satisfactory despite some issues. Overall, a mixed experience with positives in location and service, but room quality was lacking.
Rooms
6.0
The rooms overlooked the river, were quite drab, and noisy. They were smaller than expected without a bath, but included a proper desk.
Service
7.0
The service was warm, friendly, and eager to please, despite feeling unwelcoming upon arrival.
Location
9.0
The location was awesome by the river, perfect for sightseeing, and with easy access to the city.
Dining
8.0
The dining experience was great with lovely selections available, although some expected a more modern touch.
Facilities
7.0
Facilities were decent but had some room for improvement.
Jack
United Kingdom,
May
2023
8.2/10
I was pleasantly surprised with an upgrade to a room featuring a balcony, which was perfect for my family with young children. The room had a good view, but the noise from the train and a mildew smell were a bit of a downside. The well-equipped kitchenette, modern en-suite bathroom, and convenient washing machine were highlights of the room.
Rooms
8.0
The room was equipped with a kitchenette, modern en-suite bathroom, and a washing machine.
Service
9.0
The front desk reception staff were extremely friendly and proactive in ensuring my comfort. They even followed up to check if everything was satisfactory.
Location
9.0
The hotel's location in Melbourne was fantastic, offering easy access to major attractions and public transport. It was central and convenient for exploring the city.
Dining
7.0
The dining experience was good, with a variety of options including local seafood. The view from the dining room was pleasant.
Facilities
8.0
The hotel provided a range of facilities to enhance the stay and cater to different needs.
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